In the event of an order not being delivered for reasons imputable to us (eg loss) we will refund the entire amount paid. If the reason for non-delivery is attributable to the customer, the amount to be
refunded will be deducted from the shipping and return costs.
Cancellation of an order is only possible if the payment has not yet been made and has not yet been processed.
How to return or exchange an order placed in our online store
Contact us through the email firstname.lastname@example.org indicating order number, copy of invoice, photograph of the product in question and description of the problem. After this contact you will be given the necessary instructions to proceed with the exchange or return.
Important: In no case send the articles without prior contact as they will not be received.
Note 1: Shipping costs to our address are borne by the customer, except when the reason for return or exchange is attributable to us or the carrier.
Note 2: Exchange or refund will only be made after checking the condition of the product.
Return of orders
The deadline for the return or exchange of an order is 14 days after receipt of the order. Returns are only accepted if the products are in their original, tamper-proof
packaging, accompanied by their purchase invoice.
Products returned after a maximum of 14 days
After 14 days of receipt of the order, any return or exchange of products will only be taken into account if the invoked reason is plausible and accepted by us.
Exchanges and Refunds
Refund payment will be made in the same way as when the initial order was paid, for example Credit or Debit Card and ATM.
If the reason for the return is attributable to us (eg defective product or error in order processing) the full amount paid by the customer will be refunded.
However, if we are dealing with an order for several products and only a part is returned or exchanged, no refund of shipping charges will be processed.